At Mini Store Pro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received the wrong product.
• The item is damaged during delivery.
• The product has a manufacturing defect.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging must be included.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

• Earrings and selected jewellery items due to hygiene reasons.
• Personal accessories.
• Clearance or sale items.
• Gift cards, if applicable.

Refund Process

Once your returned item has been received and inspected:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method whenever possible.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly replace it, subject to product availability.

Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged item, we will arrange or cover the return shipping where applicable.

For all other approved returns, customers may be responsible for return shipping costs.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return under this policy.

Contact Us

To request a return or refund, please email us with your order number, a description of the issue, and photos (if applicable).

Email: proministore@gmail.com